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FAQ

Frequently asked questions

EO Vape is committed to protecting the privacy and accuracy of confidential information to the fullest extent possible, subject to provisions of state and federal law. Other than as required by laws that guarantee public access to certain types of information, or in response to subpoenas or other legal instruments that authorize access, personal information is not actively shared. In particular, we do not re-distribute or sell personal information collected on our web servers.

Information collected: 

EOVAPE.COM servers collect the following analytics: 

  • Internet Protocol (IP) address of computer being used 
  • web pages requested 
  • referring web page 
  • browser used 
  • date and time

EOVape.com does not associate this data to individual user identities.

Webforms
EOVape.com uses webforms forms on this site. These forms require users to give contact information [Name, address, email, billing info]. Contact information from the registration form is used only to send material relating to the transactino for which it was collected and will not be sold to another party.

Use of collected information:

  • EOVape.com will only use personal information collected from this site for the purpose of communication back to individuals who contact us via the site.
  • EOVape.com uses browser-IP-address information and anonymous-browser history to report information about site accesses and for profiling purposes. This information is used to improve Web presentation and utilization. IP address information may also be used for troubleshooting purposes.

Distribution of collected information:

  • EOVape.com  will not disclose, without your consent, personal information collected about you, except for certain explicit circumstances in which disclosure is required by law.
  • EOVape.com will not distribute or sell personal information to third-party organizations.

You may return new unopened hardware and accessories within 14 days of delivery for a full refund.  

Parts that are used or have come into contact with herbs and oils are not are not allowed to be returned at any time, no exceptions. If you have an issue with your battery please email customer service jesse.eovape@gmail.com

We will always do our best to accommodate you. Refunds will be received within four weeks of returning your package to us, however, in many cases you will receive a refund more quickly. This 4 week period includes the transit time for us to receive your package (5 to 10 business days), the time it takes us to process your return (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please email customer service jesse.eovape@gmail.com with your order number and the reason for return.

We ship anywhere in the US and offer limited International shipping. Free Shipping To qualify for free shipping your order must be $75 or higher in product. Additionally, we currently only offer this to customers within the United States.

When you place an order, we will ship your product within 24 hours via UPS or USPS.

  • EO has no control over how long your coils last. Some last for many months, some last for days. It is impossible for us to predict as every individual’s application will vary and many factors will have an affect on your coils. Everyone uses their coils differently, with different materials, and at different frequencies.

Please Note:

  • All atomizers on the market have heating elements that are delicate, do not touch the heating coil directly with any type of tool or pick.
  • Do not hold the button down excessively, as with all atomizers, this will cause the coil to overheat and burn out prematurely.

WARNING: Using these vape products with eJuice may contain nicotine, a poisonous and addictive substance. Egreen Oils does not sell any eLiquid products, we are a hardware technology company only. Vaporizer pen kits & vape accessories are only intended for individuals who are 18 years of age and older. If you experience any side effects use vapes or possible side effects using vaporizer kits, stop using the product immediately and consult a physician. Egreen Oils Vaporizing products have not been evaluated by the Food and Drug Administration nor is it intended to treat, prevent or cure any disease or condition. Please be responsible and keep eJuice and other herb concentrates and dabs out of reach of children and pets.

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Bellingham, Washington State, USA

phone: 360-510-0031
email: jesse.eovape@gmail.com

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