Frequently asked questions

You may return new unopened hardware and accessories within 14 days of delivery for a full refund.  

Parts that are used or have come into contact with herbs and oils are not are not allowed to be returned at any time, no exceptions. If you have an issue with your battery please email customer service

We will always do our best to accommodate you. Refunds will be received within four weeks of returning your package to us, however, in many cases you will receive a refund more quickly. This 4 week period includes the transit time for us to receive your package (5 to 10 business days), the time it takes us to process your return (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please email customer service with your order number and the reason for return.

We ship anywhere in the US and offer limited International shipping. Free Shipping To qualify for free shipping your order must be $75 or higher in product. Additionally, we currently only offer this to customers within the United States.

When you place an order, we will ship your product within 24 hours via UPS or USPS.

  • EO has no control over how long your coils last. Some last for many months, some last for days. It is impossible for us to predict as every individual’s application will vary and many factors will have an affect on your coils. Everyone uses their coils differently, with different materials, and at different frequencies.

Please Note:

  • All atomizers on the market have heating elements that are delicate, do not touch the heating coil directly with any type of tool or pick.
  • Do not hold the button down excessively, as with all atomizers, this will cause the coil to overheat and burn out prematurely.

WARNING: Using these vape products with eJuice may contain nicotine, a poisonous and addictive substance. Egreen Oils does not sell any eLiquid products, we are a hardware technology company only. Vaporizer pen kits & vape accessories are only intended for individuals who are 18 years of age and older. If you experience any side effects use vapes or possible side effects using vaporizer kits, stop using the product immediately and consult a physician. Egreen Oils Vaporizing products have not been evaluated by the Food and Drug Administration nor is it intended to treat, prevent or cure any disease or condition. Please be responsible and keep eJuice and other herb concentrates and dabs out of reach of children and pets.


Bellingham, Washington State, USA

phone: 360-510-0031

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